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  • Writer's pictureThe Hearing House

COVID-19 Level 1 update

This is an update about the services that The Hearing House will provide at Alert Level 1.

The situation may change so we will continue to post notices on our website ( We will also continue to send email updates to you.

If you have any concerns or questions about how these changes may affect your cochlear implant care please call 09-579-2333 or email us You can also use

As of 11:59 PM on 7 October 2020. Auckland moved to alert level 1 and many restrictions have been removed. However, we would like to recall what Level 1 means -

  1. Stay vigilant.

  2. If you are sick, stay home. If you have cold or flu-like symptoms get tested.

  3. Please sign-in using the QR code displayed in our front door. Keeping track of where you have been will help in contact tracing by health authorities if needed.

  4. Please self-isolate immediately if you are told so by health authorities.

  5. If you are concerned about your wellbeing, consult with your GP.

If you are unwell on the day of your appointment or when you travel, please don’t visit us as we won’t be able to see you. Call us and we can reschedule your appointment.

For your safety, our cleaners will be providing sanitisation of all hard and touch surfaces and we’ll be sanitising clinic spaces between patients. The waiting room will be regularly sanitised through the day.

Our main kitchen will remain closed and we'd prefer you not eat while in our clinics.

Thank you for your patience and understanding as we all adapt to new situations and conditions.

Team Hearing House

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